Return & Refund Policy

At Pérola Beauty, our goal is to offer beauty and lifestyle products that truly bring joy to your everyday life.
Customer satisfaction is our top priority, which is why we provide simple and transparent return conditions.

14-Day Guarantee

All our products come with a 14-day guarantee.

If a product is defective, damaged, or not as described, you can contact us within 14 days of delivery, and we will help resolve the issue through a replacement or refund.

Non-Returnable Items

We are unable to accept returns in the following cases:

• Used or opened products for hygiene reasons (e.g. cosmetic tools, beauty accessories)
• Damage resulting from normal wear or improper use
• Gift cards

Eligible Returns

We accept returns or exchanges if:

• The product arrived damaged or defective
• You received the wrong item

Conditions:

• The product must be unused
• It must be returned in its original packaging

To process a refund, the product must be returned to the address provided by us.

How to Request a Return

Please contact us at:
📧 client.perola@gmail.com

Your message should include:

• Your order number
• A photo of the product
• A short description of the issue

Our customer support team will respond within 1–2 business days.

Refunds

If your return request is approved:

• The refund will be issued via the original payment method
• Shipping costs are non-refundable, unless the issue was caused by us

Exchanges

Received a damaged or defective product?

In this case, we will send a replacement free of charge, once your request is approved.

💖 Your Trust Matters to Us

At Pérola Beauty, we believe that beauty should be a joyful experience.
If any issue arises, we are here to resolve it quickly, simply, and fairly.